Please read carefully and fully.

1. *Deposit and Cancellation Policy:*

  – A non-refundable deposit may be required upon booking your appointment.

  – If you cancel without 24 hours notice and do not reschedule, the deposit is non-refundable.

  – No refund is given if your car is not able to be tuned due to faults or being previously tuned.

  – There may be an additional charge for a health check and diagnostic if applicable.

2. *Finance Option:*

  – If using the finance option, it’s set up with a deposit before the appointment.

  – In case your car can’t be tuned, a there may be a charge to cover labour and diagnostic costs.

  – Contact the financing company directly for the contract to be cancelled, your deposit will be refunded.

3. *Vehicle Condition and your Responsibility:*

  – Confirm your vehicle maintenance is up to date and to manufacturer specifications.

  – Acknowledge your vehicle is in a road worthy condition, including being taxed and MOT’d for the purpose of road test.

  – You allow the tuning to be done at your risk, absolving DLM TUNING of responsibility for any failures.

  – DLM TUNING provides a lifetime warranty on the ECU software only.

4. *Mechanical Failures and Warranty:*

  – Wear-prone parts like clutch, DPF, turbo, dual mass flywheel, boost hoses, intercoolers, gearboxes etc., are not covered under any form of warranty.

  – DLM TUNING doesn’t accept liability for mechanical failures before, during, or after tuning.

  – No warranty is offered for any modified vehicle components.

5. *Remapping Process Risks:*

  – Remapping without a thorough health check is at your own risk.

  – No warranty implied for components other than the ECU software.

  – You the customer is responsible for the state of your vehicle prior to the remap.

6. *Remap Process Details:*

  – Vehicles with existing remaps may be subject to a programming fee.

 7. *Customer Awareness:*

  – DLM TUNING does not have information on your vehicle’s history or maintenance schedule.

  – Unreported issues not identified during the pre-health check are the customer’s responsibility.

  – Acceptance of any damage to serviceable parts before, during, or after the remap process is required.

It is crucial to thoroughly understand and agree to these terms before proceeding with any services from DLM TUNING.

DLM TUNING does not recommend pops and bangs or hard cut limiters for any vehicle due to the potential engine damage it can cause. These features will only be added at your request and entirely at your own risk.

You must report any issues within 7 days of the remap. Slanderous activity without evidence on or off social media is prohibited. Failure to adhere may result in legal action by DLM Tuning.

*Warranty:*

– Lifetime warranty on all software, free diagnostic scan and adjustments to the map if required.

– For in-house service, return the car to us or a fee may be charged for us to come to you .

*Please Note:*

– The warranty is with the car and does not transfer to the new owner should the vehicle be sold.

– Proof of purchase (receipt) is required for warranty validation, failure to prove may incur charges.

– Non-map-related faults if the diagnostics shows a fault which is not map related you may be charged for the diagnosis.

– Going to another tuner or garage voids the warranty as our software may be tampered with.

*Money Back Guarantee:*

– We will offer a full refund only if there is a fault with the software and this cant be rectified. The vehicle must come back to us to allow us ample opportunity to rectify the fault or return your vehicle back to standard before you receive a refund under our guarantee terms and conditions. We will not refund if a fault has occurred on your vehicle that is proven not to be down to our software

– DLM TUNING is not liable for any mechanical parts failure.

If we have previously worked on your car, You must provide us with a receipt & any modification/update to vehicle will be chargeable. price may vary depending on the changes requested. DLM TUNING is not responsible for any mechanical parts failure.

It's your responsibility to check the laws and restrictions in your area before using any vehicle we modify on public roads.